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Terms & Conditions
Terms & Conditions Of Service
Delivery PolicyGenAssist Rescue & Recovery documentation, including agreement wording is sent via Royal Mail delivery. We aim to dispatch your documents on the same day we receive your order, however, orders past 4pm may have dispatch deferred to the next working day.
Returns, Refunds, & CancellationsRefunds
Providing you have not made a claim, you may cancel your GenAssist membership at any time and we will refund you a pro-rata amount of your membership fee for each full month of cover remaining. 14 Day Cooling Off Period
If you find that the cover does not meet your needs, contact us within 14 days and we will cancel your membership and refund your money in full, providing you have not used the service. Disputes
We always look to resolve issues directly with our customers and our team will be happy to assist with your queries. Under European Legislation, if you are not satisfied with the way that we propose to resolve any issue you have with the service you have ordered via our website, you may raise a complaint with the European Online Dispute Resolution Platform'.
You can raise a complaint by following this link: http://ec.europa.eu/consumers/odr/
Providing You With The Best Service
It is very important to us that we provide you with the highest level of service. In order to help us do this, we may use the information you supply us with for market research and tracking of sales data, sending you information about our products and services. If you do not want us to use the information relating to you for any of the above purposes, please contact us as set out below. If you do choose to ask us to stop using your personal data for these purposes, then we will not use personally identifiable information relating to you for marketing purposes. If however, you are or have been a customer of ours then we may continue to process data for the purpose of administering and otherwise in connection with any agreement that you bought through this web site. This requirement will continue for as long as we have such agreement in force and for a reasonable period of time afterwards (as, for example, we may be legally obliged to retain information about you even after your agreement has expired).
Information Placed On Your Computer
Non Personal Information
We may automatically collect non personal information about you such as the type of internet browsers you use or the web site from which you linked to our site. You cannot be identified from this information and it is only used to assist us in providing an effective service on this web site. We may from time to time supply the owners or operators of third party web sites from which it is possible to link to our site with information relating to the number of users linking to our web site from such third party web sites. You cannot be identified from this information. We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, please contact us as set out below.
We have implemented technology and policies to safeguard your privacy from unauthorised access and improper use and will continue to update these measures as new technology becomes available.
We cannot be responsible for the privacy policies and practices of other web sites even if you access them using links from our web site and recommend that you check the policy of each site you visit. In addition, if you linked to our web site from a third party web site, we cannot be responsible for the privacy policies and practices of the owners or operators or the third party web site from which you linked to our web site and recommend that you check the policy of that third party web site and contact the owner or operator of such web site if you have any concerns or questions.
If at any time you would like to contact us, the details are available on our Contact Us page.
Managing Your Cookies